Common Questions

Gigante Tech is a managed service, not a break-fix hotline. The whole point is that I set your systems up properly, monitor them proactively, and schedule regular maintenance — so emergencies are rare. When you do need help, you raise a request by email and I'll schedule it in. Most issues are resolved within a few working days, often sooner. For planned work like migrations, setups, and reviews, we book time that works for both of us.

Both. Most day-to-day work is handled remotely, which is faster for everyone. For planned work like office setups, network installations, or hardware issues, on-site visits are scheduled at a convenient time.

Watch & Care is automated monitoring for sole traders and micro businesses — 30+ checks every week across your website, domain, email, search visibility, and security, with no human time per customer per month. From £39/month. Business IT Care is the human-time service for businesses with staff and devices — Microsoft 365 admin, device management, networks, on-site support, quarterly reviews. From £99/month. Many customers start with Watch & Care and add Business IT Care later when they hire their first employees.

Absolutely — it's one of my core strengths. I manage Microsoft 365 E5 licensing for an international firm. I can set up new tenants, migrate from other email providers, configure security policies, manage users, and troubleshoot any issues.

Yes — both, supported equally. I've worked with Macs and Windows since I was a kid, and I manage mixed fleets day-to-day at enterprise scale. Whether your business runs entirely on Mac (common for creative studios and design agencies), entirely on Windows, or a mix of both, the same standards apply: encryption, Microsoft 365, backups, security baselines, lifecycle management.

No. Monthly plans are rolling — you can cancel with 30 days' notice. I'd rather keep clients because the service is good, not because they're locked in.

Yes. The Cyber Basics Review and Office Setup are both one-off services. For ad-hoc work outside of a plan, I charge an hourly rate on a scheduled basis. Get in touch and we'll work out what makes sense for you.

You deal with me personally — not a rotating helpdesk. I have the same enterprise experience as the big firms (I run IT infrastructure for an international firm), but without the overhead, the jargon, or the minimum contract sizes that price out small businesses. The difference is I'm a managed service for small businesses, not an on-demand call centre.

Gigante Tech operates outside of standard office hours — evenings and weekends. All work is scheduled in advance. This isn't an emergency call-out service; it's proactive IT management that keeps your business running smoothly so that emergencies don't happen in the first place.