Terms of Service

Last updated: 16 April 2026.

These Terms of Service (“Terms”) govern the supply of IT support and related services by Gigante Tech (“we”, “us”, “Gigante Tech”) to you (“the Client”). By engaging Gigante Tech you agree to these Terms.

1. Gigante Tech

Gigante Tech is an independent IT support and managed services business operated by Paul Rimmer, based in Broadwater, Worthing, West Sussex, United Kingdom. Contact: info@gigantetech.com.

2. Services

We provide managed IT support, Microsoft 365 administration, cyber security reviews, office IT setups, and related technology services to small businesses. The specific scope, deliverables, and pricing applicable to each engagement will be agreed in writing (by email or signed proposal) before work begins.

3. Monthly plans

Monthly plans (Website & Email Care, Business IT Care, and similar) are rolling agreements billed monthly in advance.

  • Either party may terminate a monthly plan with 30 days’ written notice (by email is fine).
  • There is no minimum term unless specifically agreed in writing.
  • Fees increase may be applied with at least 60 days’ written notice.
  • Price quoted is exclusive of any applicable VAT. Gigante Tech is not currently VAT-registered; this will change if our turnover exceeds the VAT threshold, in which case we will give reasonable notice.

4. One-off engagements

One-off services such as the Cyber Basics Review or new office setups are delivered against a written scope and fixed or estimated price. Payment terms for one-off engagements are:

  • 50% on acceptance, 50% on completion, unless otherwise agreed
  • Additional work outside the agreed scope will be quoted separately

5. Hardware and software supplied by us

Where we procure licences or hardware on your behalf (for example Microsoft 365 licences or networking equipment), those goods and licences are sourced through third-party vendors under their own terms. Title to physical hardware passes to you on full payment. Licences remain subject to the terms of their licensor.

We do not add a mark-up on third-party licences or hardware without first disclosing it to you.

6. Your responsibilities

To provide the service effectively, you agree to:

  • Give us timely and accurate information about your business, users, and systems
  • Grant the administrative access we need to deliver the service
  • Pay invoices within the terms set out on the invoice (typically 14 days from issue)
  • Comply with the licence terms for any third-party software we manage on your behalf
  • Not use our services or your infrastructure for any unlawful purpose

7. What we don’t do

Gigante Tech is a managed service, not a break-fix hotline. Unless otherwise agreed:

  • We do not operate a 24/7 emergency response line
  • We do not guarantee specific response times outside of agreed service hours
  • We do not take responsibility for systems, services, or infrastructure you maintain outside of our engagement

Working hours for planned work are typically evenings Mon–Fri and Sat–Sun 9am–5pm. Urgent matters outside these hours will be answered as soon as reasonably practicable.

8. Confidentiality

Both parties will treat confidential information received from the other as confidential and will not disclose it to third parties except where necessary to deliver the service or as required by law.

9. Data protection

Where we process personal data on your behalf (for example administering your Microsoft 365 tenant), we act as a data processor and you remain the data controller. We will process personal data only on your documented instructions and will apply appropriate technical and organisational security measures. Our Privacy Policy describes how we handle personal data you provide to us directly.

For regulated clients, a written Data Processing Agreement can be provided on request.

10. Liability

Our total liability under any engagement is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim, except for liability that cannot lawfully be excluded (for example fraud, death or personal injury caused by negligence).

We are not liable for indirect or consequential losses, including loss of profit, business interruption, or loss of data where appropriate backups were not in place.

11. Intellectual property

Any bespoke documentation, scripts, or configuration we produce as part of your engagement is licensed to you for internal business use. We retain ownership of our underlying tools, templates, and know-how.

12. Termination

Either party may terminate an engagement immediately if:

  • The other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice
  • The other party becomes insolvent or enters administration

On termination we will provide reasonable handover assistance, billed at our standard hourly rate unless otherwise agreed.

13. Governing law

These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes

We may update these Terms from time to time. Material changes will be notified to clients in advance. The version in force for any engagement is the version published at www.gigantetech.com/terms/ on the date of engagement.

15. Contact

Questions about these Terms: info@gigantetech.com.

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